Kandlo Support
Email us and a person will read it.
Contact us
To help us answer faster, tell us:
- which device and platform you are using — iPhone, iPad or Android;
- a short description of the problem;
- what you were doing in the app when it happened.
Please do not send us your password or your payment-card details. We will never need either of them to help you.
Subscriptions
Kandlo Pro subscriptions are managed by the Apple App Store or Google Play, depending on where you bought yours. To cancel a subscription, or to request a refund, use the relevant store's own process in your store account settings.
If you need help locating that process, contact Kandlo Support and we will point you to it.
Deleting your account
You can delete your Kandlo account in the app, from Profile → Account → Delete account. If you cannot open the app, the Account Deletion page explains how to ask us instead.
Deleting your Kandlo account does not cancel an Apple App Store or Google Play subscription. Cancel that through the store, as described above.